Sofa2Go CY™

by iSmart-Home

Terms and Conditions

Effective Date: 1 January 2026

1. Introduction and Definitions

These Terms and Conditions govern all sales, payments, deliveries, warranties, and customer obligations related to sofas marketed under the Sofa2Go CY™ brand and sold by iSmart Home.

“Sofa2Go CY” refers only to the brand and marketing presentation.

“iSmart Home” is the legal entity that accepts orders, receives payment, arranges delivery, and provides warranty service.

Sales are conducted exclusively within the Republic of Cyprus (government-controlled areas). Customers may purchase online or visit us in store at our Limassol showroom.

2. Sales Model

All sales of the Teddy Sofa are finalised at the time of purchase. The current product price is €595 per unit.

Customers may complete their purchase online via our website or in person at our Limassol showroom. Payment is required in full at the time of sale.

iSmart Home does not ship any product until full payment has been received and confirmed.

3. Payment Terms and Title

Full payment is required at the time of purchase, whether made online or in store.

Title to the product transfers to the customer only after full payment is received and confirmed. Until then iSmart Home retains title.

Accepted payment methods are indicated at checkout or at the showroom.

4. Shipping and Delivery

Delivery is available exclusively within the government-controlled areas of the Republic of Cyprus.

Any delivery dates provided are good faith estimates and not guarantees. Delivery time may be affected by courier capacity, strikes, weather, or other events outside the control of iSmart Home. Such delays do not entitle the customer to a refund, discount, or compensation.

Alternatively, customers may arrange collection of their purchase directly from our Limassol showroom by prior appointment.

5. Inspection on Delivery and Risk

The customer must inspect the product upon delivery before signing the carrier receipt. Signing the receipt confirms the product was received in acceptable condition.

After acceptance, any loss, damage, or deterioration is the responsibility of the customer. Claims for transit damage must be noted with the carrier at the time of delivery and reported to iSmart Home without delay.

For in-store collections, inspection must take place before leaving the showroom premises.

6. Refunds, Returns, and Cancellations

No refund or return is offered for damage caused by misuse, mishandling, improper assembly, cuts, tears, stains, pet damage, exposure to heat or liquids, prolonged direct sunlight, or any condition outside normal household use.

Once the customer has accepted delivery by signature, or collected the product from the showroom, refunds and returns are not available except as required by mandatory consumer law applicable in Cyprus.

7. Product Performance Policies

72-Hour Rebound Guarantee

After unpacking, cushions will recover to approximately 95–98% of intended shape within 72 hours. This is normal expansion of high-density foam and not a defect.

One-Year Foam Warranty

iSmart Home warrants the high-density foam for one year against collapse or manufacturing defects under normal household use. This warranty excludes damage from misuse, heavy point loads, improper maintenance, liquids, heat, or direct sunlight, and excludes normal softening or comfort preference changes.

8. Warranty Claims Process

For a warranty claim the customer must provide: order number, photos or video of the issue, a description of household use, and proof of purchase.

iSmart Home may repair, replace like for like, or provide a reasonable remedy at its discretion. Remedies do not extend or renew the original warranty term.

9. Customer Responsibilities

The customer is responsible for measuring access routes and spaces, including doors, stairs, elevators, and the intended room, to ensure fit prior to delivery or collection.

The customer must follow care instructions provided by iSmart Home. Failure to follow care instructions voids the warranty.

10. Limitation of Liability

To the maximum extent permitted by law, iSmart Home is not liable for indirect or consequential loss including loss of profit, loss of opportunity, or inconvenience related to delivery timing or product use.

Total liability for any claim is limited to the amount paid for the product that gave rise to the claim.

11. Force Majeure

iSmart Home is not responsible for failure or delay caused by events beyond reasonable control, including natural disasters, war, terrorism, labour disputes, utility failures, carrier disruptions, regulatory actions, or supplier shortages.

12. Anti-Fraud and Order Review

iSmart Home may refuse, cancel, or refund any order suspected of fraud or abuse. If iSmart Home cancels an accepted order for reasons not attributable to the customer, all amounts paid for that order will be refunded to the original payment method.

13. Communications

Order and payment updates are sent to the email address provided by the customer. The customer is responsible for maintaining an active email and checking spam or junk folders.

You may also reach us directly:

• Phone: +357 96 362 900

• Showroom: Agias Zonis 1 / Thessalonikis 2, Nicolaou Pentadromos Center, Ground Floor, 3026, Limassol, Cyprus

• Instagram / TikTok / Facebook: @sofa2go.cy

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Republic of Cyprus. Courts of the Republic of Cyprus have exclusive competence unless mandatory consumer law states otherwise.

Nothing in these Terms and Conditions limits any non-waivable consumer rights that apply under Cypriot or applicable European Union law.

15. Acceptance of Terms

By completing a purchase online or in store, the customer confirms that they have read, understood, and accepted these Terms and Conditions.